Lead-Mit-Tech - Phoenix Renovation & Restoration

24/7/365 Emergency Response

Join Our Team

Lead Mit Tech

Renovating Property.
Restoring Life.
Rising Above Expectation.

Lead Mit Tech

Phoenix is an equal opportunity employer. We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including, but not limited to, race, age, color, religion, sex, sexual orientation/affectional preference, national origin, citizenship, ancestry, physical or mental disability, genetics, veteran service or status or any other basis recognized by federal, state or local law.

This application shall be considered active for a period not to exceed 45 days. Any applicant wishing to be considered for employment beyond this time period should complete another application at the end of that period.

Lead Mit Tech

Company Profile

Phoenix Renovation and Restoration is an emergency services contractor providing 24/7 repairs due to fire, water, mold or unplanned disaster to both residential and commercial clients. Celebrating over 20 years of proven success, the Phoenix team is dedicated to serving with purpose while exemplifying the values of teamwork, respect, ownership, compassion, positive attitude, loyalty, accountability and integrity.

Position Summary

Our purpose is to restore hope to the individuals we serve on their worst day. To fit our culture, you must be self-driven, experienced and have an A-player mentality. Follow-through and precision are key with the volume of work we handle. You must also be able to thrive in a fast-paced environment while managing a high volume of details. Sound like you? Our future growth depends upon adding talented individuals who can lift our culture to the next level.

The successful candidate for our Lead Mitigation Technician position will report directly to the Mitigation Operations Manager. Primary responsibilities include, but are not limited to, assisting the Mitigation Lead Technician and team on all damage, tear-out and cleaning claims. This position is highly versatile and always evolving.

Key Responsibilities

Perform and assist in damage assessments by communicating details such as moisture mapping, temperature, and dehumidifier readings, as well as customer concerns and requests.
Investigate cause of loss, origin, category of water to determine next steps in the process.
Recovery, demo and cleaning for drywall, carpet, flooring, woodwork, trim and moldings, doors, removing windows, removing hardwood floors and kitchen cabinets.
Apply knowledge of Phoenix products and services to efficiently process customer information and respond to inquiries, concerns, and complaints in a professional and timely manner.
Constantly learning and adapting to change
Lead and train new employees.
Communicate with team and customers daily on projects and processes.
Manage inventory and fleet maintenance.
Perform 24-hour on-call responsibilities in accordance with established schedules.
Adhere to established policies and procedures paying special attention to safety regulations.
Complete timesheets and expense reports weekly.
Perform other job-related duties as assigned.
Be a Brand Ambassador at all times

Skills Required

Excellent interpersonal and customer service skills
Oral and written communication
Ability to use electronic devices including but not limited to smart phones, tablets, computers, etc.
Attention to detail
Technical communication
Punctuality and Time management
Professionalism
Ability to operate power tools in a safe and responsible manner.
Ability to lift and carry machinery and tools required to effectively perform jobs and repair
Reading various job-related measurements (emphasis on math)

Education /Qualifications

High School Diploma or GED (Required)
Minimum of 1-3 years’ experience in construction and/or restoration. (Required)
Be familiar with all IICRC S500 Standards (Preferred)
Ability to complete job-related classes and maintain IICRC Certifications

Benefits

Hybrid work environment: Office/Mobile and Cloud based
Health/dental/vision/life/accidental/short term disability/long term disability/critical illness
Paid time off: holiday/personal/vacation
Identity theft protection
Company provided cell phone and additional technology needed to perform job related duties.
401k program

Physical Requirements

*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- While performing the duties of this position the employee is regularly required to see, talk and hear
- The employee is regularly required to stand, walk, bend and stoop, kneel, crawl, climb and drive or ride in a motor vehicle
- The employee is regularly required to and lift/carry objects weighing no less than fifty (50) pounds.
- The employee is regularly required to and lift/carry objects weighing no less than fifty (50) pounds.
- Must have the ability to travel